Interact CC are delighted to announce that they have been nominated and shortlisted in two categories at the UK National Contact Centre Awards 2021.

Our very own Kerrie Grace has been shortlisted for Contact Centre Manager of the Year (Outsourced) whilst our Quality Assurance Department, headed by Ed Nix, has been nominated for Contact Centre Support Team of Year (Colleague)!

We would like to take this opportunity to say well done and thank you for your hard work and commitment to the business.

When asked to comment on the nomination, Ed Nix had this to say:

“It was definitely a pleasant surprise to find out we had been shortlisted, as it had been suggested that it was rare for nominations to get that far on the first attempt. The QA team worked so hard last year and had many challenges to overcome with the increased workload and adjusting to working from home. The team persevered throughout and contributed to maintaining (and improving) the QA results over the year, so I’m glad that the team’s hard work has been recognised.”

It has been an eventful year for all of our staff, and these nominations are just a glimpse into the commitment, versatility and durability that our team has shown during these unprecedented times.

For Kerrie, the nominations have been such a pleasant reminder of the work she has put in during her time with Interact:

“The award process was a great experience for me. Looking back over the year we have had and what a year, I felt we had a good story to tell. There was a lot of work to do but I was really pleased with the finished articles and received some awesome testimonials from current and ex-employees that have worked with me over the last 10 years. When we got the notification that we had made the finals I was so happy and proud of the work we had done as a business. I am still smiling about it 3 weeks later!”

The winners are due to be announced Monday 27 September 2021 so stay tuned!

The UK National Contact Centre Awards are now in their 26th year and recognise exceptional and inspirational individuals and teams in the industry who are role models and deserve recognition for the outstanding work they are doing in their contact centre operation.

The awards are run by the CCMA (Call Centre Management Association), the leading and longest-established industry body for contact centre professionals in the UK. The awards have an excellent reputation for being of a very high standard. All of the nominees go through a comprehensive judging process, including face to face interviews, panel judging and site visits.

For additional information on the Awards, please visit their Website