Accessibility Statement 2024

About Interact

Interact is a multi-award-winning UK-based customer experience outsourcer. Established in 2011, Interact takes pride in its independence and, as of 2023, operates as an Employee-Owned Trust (EOT). This structure ensures that our team shares in the company’s successes, fostering a collective commitment to the continued growth of our business. With contact centres in Richmond Upon Thames and Wigan, alongside our homeworking teams, our focus is on providing companies with powerful sales channels to gain new customers and increase retention, whilst providing exceptional customer service and building loyalty.

At Interact, we are dedicated to operating with diversity and inclusion at the core of our values. Our approach to accessibility is guided by our commitment to creating an environment where everyone, regardless of their abilities, can fully engage with our services.

As an FCA-accredited organisation, we adhere to the highest standards of fairness, transparency, and customer protection. This accreditation reinforces our commitment to ensuring that all customers, including those with disabilities or additional needs, can access our services without barriers. We believe that accessibility is essential to inclusion, and we strive to ensure that our website, communication channels, and customer services meet both regulatory requirements and the diverse needs of our customers.

Policy Statement

At Interact, we are committed to providing an accessible and user-friendly experience for all our customers, including those with disabilities or special needs. We strive to ensure that our website and services are accessible to everyone, regardless of their abilities.

Standards and Compliance

Our website follows the Web Content Accessibility Guidelines (WCAG) 2.1 and aims to meet the AA level of compliance bar some exemptions under UK law. These guidelines help us create a web experience that is accessible to a wider range of people with disabilities.

Accessible Features

  • Keyboard Navigation: Our website is fully navigable using a keyboard.
  • Screen Reader Compatibility: We ensure our content is accessible to screen readers.
  • Alternative Text for Images: All images on our site include descriptive alternative text.
  • Captions and Transcripts: Videos include captions and transcripts for those with hearing impairments.
  • Accessibility Toolbar: We have embedded a toolbar to allow visitors to change font size, colour contrast and screen reader accessibility to comply with WCAG 2 AA requirements

Ongoing Improvements

We continuously work on enhancing the accessibility of our site and services. Our team regularly tests the website and consults with accessibility experts to improve the user experience.

Reporting Issues

If you encounter any difficulties using our website, please let us know. We value your feedback and will take immediate steps to resolve any issues. You can contact us at:

  • Phone: +44 (0)20 8973 2100
  • Email: contact@interactcc.com

Alternative Contact Methods

If you need assistance, you can contact us through phone, email, or live chat. We are committed to providing you with the support you need.

Statement Updates

This accessibility statement was last updated on 2nd September 2024. We will continue to update it as we make improvements to our accessibility features and practices.

This statement has been reviewed 2nd September 2024.

Michael Pollock

Group Commercial Director

Version 1.0 Last updated 02/09/2024