Interact is thrilled to have been named finalists, alongside our incredible partner Kraft Heinz, for the 2024 European Contact Centre & Customer Service Awards (ECCCSA).

We’re honoured to be shortlisted in the Best BPO Partnership category. This recognition truly reflects the hard work, dedication, and collaboration between the teams at Interact and Kraft Heinz.

Together, we have built a highly successful BPO partnership, focused on employee happiness, added value, and exceptional customer experiences.

The Best BPO Partnership category focuses on demonstrative results that show how the customer and employee is benefitting from the partnership.

  • Evidence of an efficient and effective customer and employee focused operation.
  • A clear understanding of the business aims and challenges and how the partnership has helped to meet them.
  • Open, two-way communication channels between the outsourcing frontline and the client decision makers.
  • Evidence of effective integration and ongoing investment in the relationship.
  • Demonstrable progression or achievement of the original business objectives.
  • The value-add, outside of cost, that the outsourcer has brought to the relationship.

About the ECCCSA Awards

The award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers. 

The awards are highly regarded for its robust judging process and recognise organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively. 

ECCCSA winners often liken the achievement to ‘winning an Oscar’, highlighting just how respected and prestigious the ECCCSA’s have become in raising the profile of the customer contact operation, its capabilities and its stars.

Winners will be announced at Evolution, in Central London, on Tuesday 26 November 2024 at a spectacular Awards Evening.