Interact are delighted to confirm we have recently been authorised by the Financial Conduct Authority (FCA) for various retail insurance and consumer credit services, enabling our company to broaden its client services activities for existing and new clients.

Interact are delighted to confirm we have recently been authorised by the Financial Conduct Authority (FCA) for various retail insurance and consumer credit services, enabling our company to broaden its client services activities for existing and new clients.

As a leading CX provider, this is an important next step for Interact as a trusted partner. Interact, as part of being authorised and regulated, must treat all consumers in compliance with the strict criteria laid out by the FCA.

The FCA will regularly review how Interact engages with its customers to check that they are being treated fairly during their relationship with Interact and our clients.

Our newly confirmed FCA authorisation comes alongside Interact’s annual PCI accreditation, our Cyber Essentials Plus certification and ISO 27001:2013 accreditation.

“We’re delighted to be able to provide this additional assurance to Interact’s clients and their customers. Being authorised and regulated by the Financial Conduct Authority has taken over a year to complete and we’re pleased our customer service operations meet the FCA’s high standards.”

Gary Rodgus, Head of Quality & Compliance

Another string to Interact’s bow, this accreditation is another advantageous addition to Interact’s achievements, alongside ISO27001:2013, Cyber Essentials and Cyber Essentials Plus, and PCI-DSS.

Want to know more? Don’t hesitate to get in touch with us at contact@interactcc.com