Interact’s latest research paper, created with Peter Ryan and Ryan Strategic Advisory, dives into the trends, opportunities, and untapped potential of South Africa’s Eastern Cape.

UNLOCKING THE EASTERN CAPE: SOUTH AFRICA’S EMERGING HUB FOR CONTACT CENTRE EXCELLENCE

As South Africa’s reputation grows as a world-class, cost-effective destination for contact centre outsourcing, the landscape is shifting in unexpected ways. While competition for CX talent intensifies across major cities like Durban, Cape Town, and Johannesburg, a new region, the Eastern Cape is quietly emerging as a game-changer for UK businesses seeking world-class CX solutions.

What’s driving this shift?
What makes this region stand out?
Why are leading brands taking notice?

At Interact, we’re proud to be at the forefront, already investing in the future of customer experience from our state-of-the-art centre in Nelson Mandela Bay. However, the real story is just beginning.

Our latest research paper, developed in partnership with Peter Ryan and Ryan Strategic Advisory, uncovers the trends, opportunities, and untapped potential that could redefine offshore CX delivery.

Download your free copy to discover why the Eastern Cape is on everyone’s radar: Research paper.

About Peter Ryan & Ryan Strategic Advisory

Ryan Strategic Advisory is the world’s most trusted source of actionable insight into the global front-office BPO and customer experience sectors.

Peter Ryan is known worldwide as an influential and trusted BPO and CX research analyst, strategic advisor and thought leader.

His expertise spans several strategic topics, from vertical market penetration and service delivery to best practices in offshoring, technology deployment, and competitive positioning.