The team at Interact host a UK CCF event on 4 December 2024 in conjunction with the UK Contact Centre Forum.

Interact had the privilege of hosting a Networking Event at our Richmond Upon Thames contact centre, and what an incredible morning it was.

Thank you to Trevor Butterworth of The UK CCF, along with all the amazing guests and speakers who made the event truly inspiring and packed with valuable insights.

We thoroughly enjoyed connecting with peers from across the industry, sharing Interact’s story, showcasing the work we do for our clients, and giving a glimpse into our award-winning culture.

Additional speakers included:

Craig McGill from 8×8 on What’s Coming for Customer Experience in 2025

Steve Messenbird on The Power of Coaching from Blue Turtle Coaching/UK CCF

Simon Black from Creovai on The Impact of AI on Customer & Agent Experience.

Here are a few key takeaways/insights in to 2025:
– For smaller contact centres, AI will bring huge gains, helping to level the playing field.
– The buzz around GenAI needs thoughtful integration—it’s not about simply “layering on” solutions. Missteps here will negatively impact your customer experience.
– For contact centres that use AI CORRECTLY, frontline staffing opportunities will go up, not down.

About the UK Contact Centre Forum

The UK Contact Centre Forum is a unique network of call & contact centre professionals. Comprising six regional user groups, the UKCCF provides a platform for call centre and customer service professionals to meet and share ideas at a local level.

Monthly Executive Club meetings and Networking Seminars present the latest customer contact thinking and strategy – while Contact Centre Monthly acts as an online resource for the customer service community.