Interact is delighted to announce that it has been named as Finalists for Contact Centre of the Year 2023 at this year’s Northern Contact Centre Awards. 

The Contact Centre of the Year 2023 (Outsourced) category is for an outsourced contact centre with a highly successful business relationship with their client. To be successful in this category the organisation must demonstrate: A clear understanding of their client’s aims and objectives. How we’ve helped them through the effective and professional delivery of a range of services. How we’ve implemented two-way communication channels between the outsourcing front line and client decision makers. Evidence of effective integration, investment in client relationship and transparency.

What’s great about being nominated for such a prestigious Award, is being able to show Interact’s team just how special they are.

The team at Interact can’t wait to welcome the Award judges over the coming weeks and introduce our amazing contact centre Advisors and Wigan team.

Over the last 12 months, Interact’s team have created incredible customer experiences and an inspirational culture. Being able to showcase our teams’ achievements will be a real honour.

What are the Northern Contact Centre Awards?

Run by the Northern Contact Centre Forum, the annual Northern Contact Centre Awards serve to recognise and celebrate outstanding achievements and innovations within the contact centre community. These prestigious Awards showcase exemplary practices and highlight individuals and teams who have made significant contributions to the industry.

The Awards are recognised as the benchmark of excellence and customer service in the contact centre industry across the region. They reward and celebrate excellence in customer service, delivery of quality assurance and development initiatives and contribute to ongoing professional development.