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Customer Services and Retentions Adviser

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​Thank you for your interest in Interact Contact Centres. This is a full time role and office-based. Therefore you should be within a commutable distance to Richmond, TW10 6UW.

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​Please click on ‘Apply for this job’ on the right hand side and we will give you a call to talk about the opportunities we can offer you.

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Operational hours: 9 hour shifts between 8am – 8pm (Monday – Sunday)

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​Role:

Conversing with customers on the phone who are looking to cancel their contract/subscription. You will be establishing appropriate services through profiling, and securing the sale with effective, confident closing techniques, with the aim to pitch or upsell higher value products/subscriptions. Depending on the campaign, you will be selling products such as broadband & fibre, TV and mobiles or newspaper subscription packages.


If you are looking to gain experience in sales, customer service and retentions - we are looking for the following:

  • A confident communicator, fluent in English both verbal and written
  • Good PC Literacy and web savvy
  • A typing speed of at least 30 words per minute
  • Experience in working towards and achieving targets
  • Ability to maximise sales through excellent customer service
  • Customer focused and have a genuine desire to provide high quality service
  • Ideally able to demonstrate previous contact centre/ service and/or sales experience desirable but not required. We often train people from different walks of life.

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We offer:

  • A good hourly wage in addition to an attractive bonus structure
  • Other benefits include holiday pay, pension and childcare voucher scheme, free fruit, coffee and tea
  • Refer a friend scheme
  • Initial in-depth product and skills training and ongoing coaching and support
  • Opportunities to develop and progress your career in a growing company
  • Beautiful open plan offices in Richmond town centre near the river, pubs and green (serviced by the District Line, Overground, Southwest Trains & many buses)

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To be an Equal Opportunity Employer Interact CC provides the following inclusive hiring information: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

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Information

Industry: Location: Richmond, United KingdomPostcode: United KingdomDuration: Applications from Interact CCCompany: Interact RichmondSalary: £9.5ph

Email

contact@interactcc.com

Call

+44 (0)20 8973 2100

Email

contact@interactcc.com

Call

+44 (0)20 8973 2100


Richmond

Interact Head Office
The Poppy Factory,
20 Petersham Road,
Richmond, Surrey
TW10 6UW

Wigan

Interact Wigan
Trencherfield Mill,
Heritage Way,
Wigan
WN3 4BN

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