Interact Contact Centres are thrilled to announce that it has been shortlisted as finalists for not one, not two, but FIVE UK National Contact Centre Awards 2022.

Outsourced Contact Centre of the Year

Most Positive Impact On The Community

Kerrie Grace – Outsourced Contact Centre Manager Of The Year

Sophie Dorrell – Change Maker

Lester Rigonan – Rising Star in a Large Contact Centre

“We couldn’t be more delighted to be nominated for five UK National Contact Centre Awards. Congratulations to Kerrie, Sophie and Lester who have been shortlisted, and we’re just as thrilled to be nominated as finalists for Outsourced Contact Centre Of The Year and the Most Positive Impact On The Community.

The team at Interact have worked extremely hard and being recognised in this way for our team’s dedication and hard work is incredible. Interact are dedicated to making a positive difference both as a business, as well as for our local community,”

Michael Pollock, Group Managing Director, Interact.

What are the UK National Contact Centre Awards?

The UK National Contact Centre Awards are now in their 26th year and recognise those individuals and teams in our industry who are role models, inspiring others and deserve recognition for the work they are doing in their contact centre operation.​

The awards are open to all contact centre operations based in the UK. Members of the CCMA can enter for free.​

Past winners have gone on to great things – many are now at senior management and board level, and some make up our panel of highly qualified independent judges.

How credible are these awards?

The awards are run by the CCMA (Call Centre Management Association), the leading and longest-established industry body for contact centre professionals in the UK. The awards have an excellent reputation for being of a very high standard. All of the nominees go through a comprehensive judging process, including face to face interviews, panel judging and site visits.

We strongly believe that award judges should be people who work in the industry with an excellent reputation and track record. Our judges are handpicked for their deep knowledge and experience in contact centre operations. Many have been judging with us for several years, and many have been through the process themselves as nominees. None of our judges are vendors or suppliers.