
Hosted by Claudia Winkleman
a night to remember
Presented by TV presenter, radio personality and journalist, Claudia Winkleman, this year’s GOLD Outsourced Contact Centre of the Year 2023 Award went to Interact. The UK National Contact Centre Awards saw over 1,200 contact centre leaders come together to celebrate the best from across the UK’s contact centre industry.
INTERACT TAKES GOLD
and the winner is...
Interact’s team beat off stiff competition from several of the biggest names in the industry to be crowned GOLD winners. Having been recognised for the tremendous work we do supporting many of the UK’s leading brands to deliver incredible customer experiences and creating an inclusive business that makes a positive difference to its people and the wider community.
“We are passionate about building a business that is at the forefront of the UK outsourced contact centre industry and are delighted to be recognised as Outsourced Contact Centre Year 2023. A huge thank you to the whole Interact team for their hard work and the amazing ideas that have helped shape our business and continue to do so. Thank you to our incredible clients and partners. Together, we are delivering truly great customer experiences.”
Michael Pollock | Group MD | Interact
“We are passionate about building a business that is at the forefront of the UK outsourced contact centre industry and are delighted to be recognised as Outsourced Contact Centre Year 2023. A huge thank you to the whole Interact team for their hard work and the amazing ideas that have helped shape our business and continue to do so. Thank you to our incredible clients and partners. Together, we are delivering truly great customer experiences.”
Michael Pollock | Group MD | Interact
2023UK National Contact Centre Awards:• Outsourced Contact Centre of the Year – GOLD 2022UK National Contact Centre Awards:• Most positive impact on the community – SILVER• Change maker including our community programme – GOLD ECCCSA Awards:• Giving Something Back – BRONZE
2023UK National Contact Centre Awards:• Outsourced Contact Centre of the Year – GOLD 2022UK National Contact Centre Awards:• Most positive impact on the community – SILVER• Change maker including our community programme – GOLD ECCCSA Awards:• Giving Something Back – BRONZE
At Interact we like to do things differently! Our team have created a culture centred on inclusivity and community, not only supporting each other but partnering with local charities to support the communities which are home to Interact. Our team stops at nothing, even taking to the skies all in the name of charity.
At Interact we like to do things differently! Our team have created a culture centred on inclusivity and community, not only supporting each other but partnering with local charities to support the communities which are home to Interact. Our team stops at nothing, even taking to the skies all in the name of charity.
Our number one priority is the wellbeing of our people. That’s why we have created new and unique initiatives focused on employee happiness and development, including our ARISE empowerment and self-development programme.
Our number one priority is the wellbeing of our people. That’s why we have created new and unique initiatives focused on employee happiness and development, including our ARISE empowerment and self-development programme.

Why Interact?
delivering great experiences
The Award judges were looking for businesses that could demonstrate best practice across their entire contact centre operation, an efficient working environment, an effective and healthy culture and an engaged and valued team. Interact were not only able to clearly demonstrate this but were able to show the impact both frontline advisors and customers have on strategic and operational decisions, along with outstanding client feedback and operational results.
We build true partnerships with our clients. The longevity of Interact’s partnerships, and the growth of campaigns, are a true testament to theincredible achievements of our team over the last 12 months.
We build true partnerships with our clients. The longevity of Interact’s partnerships, and the growth of campaigns, are a true testament to theincredible achievements of our team over the last 12 months.